Q: How can I view the status of my order?
A: Go to the Customer Service page, and enter your order confirmation number. Of course, you can always contact us directly. For order inquiries, please email us at shop@donkeyrescue.org.
Q: Where do I send my check/money order?
A: Please send checks/money orders to:
Peaceful Valley Donkey Rescue
23500 Sand Canyon Road
Tehachapi, CA 93561
Q: Do you charge sales tax?
A: California residents are charged sales tax.
Q: When will you charge my credit card?
A: Your credit card is not charged until your order is ready to ship. You will be notified if there are any backordered items.
Q: Do you offer tracking on shipments?
A: We do not currently offer tracking on shipments.
Q: How do you determine shipping costs?
A: Shipping costs are determined by the total cost of your order. Orders of $100 or more ship for free.
Q: Do you ship to addresses outside the United States?
A: Yes, but additional charges will apply. Please contact us if you would like to have an order shipped to a non-US address.
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